Overview
Account Manager – French Market
At Factorial we’re looking for an Account Manager to help us boost the company to the next level.
Responsibilities
- Build, engage and develop top‑quality relationships with our enterprise customers through regular communication and proactive improvement action plans.
- Manage your own customer portfolio, keep its information updated daily, and build tracking reports of account status.
- Maintain constant contact with existing clients to understand their requirements and needs, expectations, and strategize a personalized sales plan.
- Provide after‑sales support, cross‑selling, up‑selling and churn management while ensuring a strong, long‑term, transparent and trustworthy relationship.
- Ensure prompt and accurate answers to all client queries by offering personalized feedback.
- Promote and explain new products, services and functionalities to existing customers.
- Collaborate with different teams—especially sales, product, and development—and serve as their main contact person, providing valuable feedback.
- Hold regular meetings through video calls with all clients to generate engagement and show product updates that fit their use cases.
Qualifications
- French native speaker and professional in English.
- Previous customer‑oriented experience; sales, customer satisfaction, or similar roles highly valued.
- Enjoys making things easier for customers and colleagues and smoothing out roadblocks.
- Ambitious, self‑motivated, energetic, positive thinker with a team orientation.
- Committed, organized, proactive problem‑solving skills and a love for helping people.
- Strong organizational skills with extensive use of CRM tools and portfolio management.
- Decisive and fearless at picking up the phone to support clients.
- Ready to work in a fast‑paced, less corporate, startup environment.
- Eager to take ownership of the company and share improvement points in a culture of change.
Benefits & Compensation
- Structured career path and annual salary from 35.000 € to 42.000 € OTEs (80 % fixed + 20 % uncapped variable).
- Private health insurance (Alan).
- Wellhub membership (gyms, pools, outdoor classes).
- Save expenses with Cobee.
- Language classes.
- Breakfast in the office and organic fruit.
- Nora discounts.
- Free caffeine and theine.
- Pet friendly office.
About Us
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing and taking care of their people. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest‑growing SaaS companies, backed by top‑tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership and inclusive collaboration.
Equal Opportunity Employer
We own it, we learn and teach, we partner, we grow fast. We believe in diverse talent and are committed to equal opportunities, actively promoting workplace inclusion of people with disabilities. Candidates from all backgrounds are strongly encouraged to apply.
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