Overview

In this role you will nurture long-term relationships with Lightspeed accounts and drive value through the company’s product suite. You will help clients achieve their goals by aligning Lightspeed solutions to their business targets, across payments, POS, and integrations. You’ll work closely with cross-functional teams to support adoption, renewals, and expansion, while measuring account health and outcomes. This position offers the chance to shape client success at scale in a fast-paced, growth-focused environment. A strong hook is the impact of enabling merchants to innovate and grow using Lightspeed’s platform.

Responsibilities

  • Drive adoption of Lightspeed Payments and software solutions across POS products, modules, and integrations
  • Serve as primary contact to build trusted, long-term client partnerships and support success
  • Guide account growth and upgrades, transitioning clients to advanced solutions
  • Create revenue opportunities through upsells, cross-sells, and expansions aligned with client goals
  • Deliver compelling product demos and drive adoption of Lightspeed tools
  • Monitor account performance metrics (MRR, NRR, health, engagement) and act on insights
  • Proactively manage churn and satisfaction, identifying trends and resolving issues
  • Negotiate and close agreements, achieving renewal, retention, and growth targets
  • Contribute to sales/marketing initiatives to boost customer experience and MRR

Qualifications

  • Fluency in German
  • Proven quota‑carrying SaaS or technology experience with revenue growth and retention xqbhyrx targets
  • Skilled at identifying client challenges, tailoring solutions, and delivering long‑term value
  • Ability to build trust with executive stakeholders and maintain partnerships
  • Understanding of complex business models and data‑driven decision making
  • Proficiency with Salesforce and forecasting/pipeline tools
  • Clear communication, influencing skills, and ability to secure favorable client agreements
  • Ability to manage multiple accounts in a fast‑paced environment

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