Overview

About us

bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

In this position you will…

owns the internal AI agents that improve how the organisation works, across the full lifecycle: building new agents and maintaining existing ones in production.

The role turns operational problems and user needs into a prioritised backlog and is the single point of accountability for delivery and ongoing performance. It requires technical depth in agentic systems, enough to shape design, assess quality, and judge failure modes.

You will be responsible for…

  • Owning the vision and roadmap for the internal AI agents and the workflows they support
  • Turn operational problems, user needs, and efficiency opportunities into epics, user stories, and acceptance criteria.
  • Maintain and prioritise one backlog that covers new agent work alongside maintenance, reliability, and performance fixes.
  • Facilitate backlog priorities and scope trade-offs based on business value.
  • Work with Engineering, Data Science, Design, and Delivery to give teams clear requirements before each sprint.
  • Drive adoption, including onboarding, training, and change management for the teams that use the agents.
  • Set the operational targets that define success: task completion, accuracy, uptime, and time saved.
  • Build agents to be reused across teams, functions, and use cases.
  • Standardize agent components, tools, APIs, prompts, and configurations to cut per-team customisation.
  • Handle model and data drift, degraded performance, and user-reported problems with Engineering.
  • Track outcomes such as adoption, automation rate, cycle-time reduction, and hours saved.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Impactful

  • Has a clear understanding of team’s objectives and aligns efforts to these.
  • Empowered to be quick to act and take steps to address issues.
  • Maintains commitment to achieving goals in the face of obstacles.

Communication

  • Communication is specific and fact based using a style appropriate for the audience.
  • Communicates clearly and actively listens to others.

Adaptable

  • Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
  • Adapts to changes quickly, flexibly and easily.

Collaborative

  • Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
  • Builds diverse networks and cooperative key working relationships to work in partnership with others.

Literacy – Digital, Technology and Data

  • Proficient and competent in navigating and using digital, data and technology tools and software applications relevant to the role.
  • Able to understand, interpret, analyze and communicate data and applies these skills to derive insights and performance.

You will require the following qualifications and skills

  • Experience as a Product Owner, Product Manager, or Senior Busniess Analyst in agile teams.
  • Experience delivering AI or data-driven products (e.g. GenAI, automation, predictive analytics).
  • Understanding of workflow optimisation, including mapping and redesigning processes around automation.
  • Stakeholder management and facilitation skills.
  • Able to work in fast-paced, ambiguous environments.
  • Outcome-driven and delivery-focused.
  • Able to turn complex requirements and operational problems into clear stories and acceptance criteria.
  • Technical depth in agentic systems: able to shape design, evaluate output, set evaluation criteria, and judge failure modes.
  • Fluent English (written and spoken) – mandatory.

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person’s unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

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