Overview

Bazaarvoice is seeking a motivated, strategic, and detail-oriented Associate Engagement Manager to join our Global Services organization. In this role, you will act as the primary liaison between our customers and internal technical teams, managing post‑sale implementation projects to ensure successful onboarding, high adoption, and on‑time delivery.

What you’ll be doing:

  • Proactively engage with Sales, Client Success, Support, and Product Teams
  • Master our templated and custom Statements of Work (SOW), detailing services activities, resourcing requirements, deliverables, timing and budgeted hours
  • Facilitate client workshops and sessions, presenting, and walking through Bazaarvoice’s value proposition
  • Manage and set expectations with both internal and client stakeholders
  • Advocate on behalf of the Client and your team
  • Effectively manage and drive a portfolio of projects from initiation to close
  • Define and maintain project plans, proactively identifying risks and churn mitigation strategies

Necessary skills and experience:

  • Bachelor’s degree or comparable work experience
  • 2-3 years professional project management/engagement management experience, or comparable work experience
  • Track record of working with clients and internal stakeholders at all levels
  • Ability to maintain strong client focus
  • Ability to work in a fast paced environment
  • Excellent verbal and written communication skills
  • Passion, energy, and a collaborative work ethic
  • Proven ability to ramp‑up quickly and be a self‑starter

Nice to haves:

  • SaaS implementation project management experience
  • Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies
  • PMP certification
  • Background in the e‑commerce industry
  • Experience scoping professional services for SaaS implementations
  • Experience generating or executing SOWs
  • Experience selling or delivering Managed Services engagements

£50,000 – £58,190 a year

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.

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