Overview
Call Center Remote Customer Service Representative – Vimo Inc (GetInsured) | Atlanta, GA
Vimo Inc (operating as GetInsured) is hiring Remote Customer Service Representatives to join its call center team. This full‑time role pays $17–$18.50/hour (with performance incentives and higher pay for Spanish bilingual reps) and includes paid training, benefits, and opportunities for career growth. You’ll be part of a team helping customers navigate health insurance enrollment, delivering excellent service while working from home.
Key Responsibilities
- Handle inbound and outbound customer calls
- Deliver consistent, high‑quality customer service experiences
- Manage customer accounts and provide technical support
- Process application data entry accurately
- Respond to online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Apply creative problem‑solving skills to resolve issues
- Adapt to changing projects and updates
- Manage time effectively with multitasking and prioritization
- Complete required training, self‑study, and testing to maintain certifications
- Adhere to regulated communication guidelines across all channels
Candidate Requirements
- Minimum age: 18 years or older
- Must complete background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required during training
- Commitment to full attendance for 3‑week paid training program
- Minimum internet speed: 35 mb/s (hard‑wired Ethernet required)
- Cable/Fiber broadband only (mobile internet, Wi‑Fi extenders, or satellite not compatible)
- Moderate to advanced computer skills
- Comfortable learning new technology quickly
- Professional demeanor with strong verbal and written communication skills
- Self‑motivated and success‑driven
- Ability to work full‑time Monday–Friday with occasional Saturdays
Preferred Experience (not required)
- Customer support or technical support roles
- Group or individual health insurance knowledge (Affordable Care Act)
- Call center experience
- Familiarity with CRM systems
- Spanish bilingual skills (higher pay rate available)
Compensation and Benefits
- Pay: $17–$18.50/hour (+ incentives)
- Spanish bilingual reps: $19/hour (+ incentives)
- Paid training (3 weeks)
- Performance and attendance‑based incentives
- 401(k) with company match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO) and paid holidays
- Employee referral program
- Collaborative and supportive remote team environment
Why Join Vimo Inc (GetInsured)?
- Be part of the largest state‑based marketplace footprint in the U.S.
- Help millions of consumers make better health plan decisions
- Work with award‑winning cloud‑based enrollment tools
- Join a team recognized for ethics, innovation, and growth
- Enjoy the convenience of working from home with career advancement opportunities
Application Process
Proceed to job application.
Job Type: Full‑time, Seasonal
Pay: $17–$18.50/hour (+ incentives) | $19/hour for Spanish bilingual reps
Location: Remote (Atlanta, GA 30339)
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