Overview
As a Senior Collections Specialist, you play a critical role in ensuring cash is collected efficiently and on time, directly supporting the company’s financial stability. You balance firm enforcement of payment terms with strong customer relationship management, proactively identifying and resolving billing discrepancies to prevent delays and disputes. By reducing financial risk through continuous account monitoring, you provide accurate reporting and cash‑flow forecasting to support informed business decisions. You also support compliance and audit requirements, ensuring all collection activities are well documented, controlled, and aligned with internal policies and regulatory standards.
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What you will do
- Responsible for the accounts receivable collection performance for a portfolio of customers.
- Manage the cash collection, account reconciliation and relationship of a selection of key customers.
- Contact customers and perform activities as directed by automated workflow or apply own judgment and time management.
- Resolve unallocated cash & credit requiring account reconciliation and/or customer contact.
- Support and guide our centralized functions in both Barcelona and India (e.g., cash apps; disputes).
- Attend monthly reviews and prepare business metrics for review with SSC line management and finance contacts in the relevant business unit.
- Comply with Service Levels (SLAs) & manage own performance to improve/stabilize KPIs.
- Adhere to the current process design and specifications, focusing on process excellence and data quality principles.
- Initiate improvements to policy and process.
What we’re looking for
- Minimum of 2 years’ experience in cash collection.
- Fluency with German, Spanish, and English.
- Familiarity dealing with complex customer accounts.
- Good level of dispute resolution and management experience.
- Experience with collection software that drives automated workflow and tasks.
- Computer literacy with knowledge of Oracle, SAP or similar.
- Advanced knowledge of the Microsoft Office suite (Excel, PowerPoint, etc.).
- Complex customer account reconciliation skills.
- Strong financial & business acumen.
- Excellent interpersonal, written and verbal communication, persuasion and negotiation skills.
- Knowledge of shared service environment.
- Strong analysis and problem‑solving skills.
- Prior experience working across different levels of the company.
- Strong leadership skills and commercial acumen, acting as a responsible owner.
- Keen on continuous improvement, often generating new ideas.
- Customer‑focused, providing help and support to internal teams.
- Professional development experience, pursuing growth in line with job requirements.
- Ability to plan and organize processes or activities.
- Self‑starter with a results‑driven mindset.
Other qualifications
- Graduate or master’s degree preferred.
Benefits
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global family leave policy.
- Employee assistance program.
- Internal inclusion & diversity employee networks.
Diversity and inclusion
- Inclusion and valuing diversity of thought and experience are at the heart of our culture. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. xqbhyrx We welcome people with diverse backgrounds and experiences, regardless of gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
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