Overview
Description
Build Creators Who Don’t Just Launch – They Last. 
You know that shift.
When a creator stops saying
“I’m building something…”
and starts saying
“I’m scaling something.”
That moment?
That’s your territory.
At Passion.io, we’re building at the frontier of the creator economy. We’re rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform – and you’ll be part of that evolution. 
This role exists to guide creators through onboarding, launch, monetisation, and retention – so they don’t just publish an app… They build a business that lasts.
Not just hype.
Not just downloads.
Revenue. Renewal. Reputation.
Now, we’re doubling down.
Which means… This isn’t traditional Customer Success. We need someone who understands:
- Audience growth
- Offer positioning
- Monetization psychology
- Revenue strategy and conversations
- And what it actually takes to scale a personal brand
You don’t wait for churn signals. You design momentum before they happen.
If you’ve lived inside the creator economy – built something, coached something, launched something – keep reading. This one’s for you 
A Day In Your Creator Orbit:
You’ll manage ±45 premium creators – primarily US-based (so yes, EST/PST is part of your rhythm).
On any given day, you’re:
- Guiding a creator through refining their offer and pricing
- Reviewing funnel strategy before a launch
- Spotting early churn signals in your portfolio
- Documenting progress and revenue milestones
- Jumping on a momentum call where you challenge thinking (with care and clarity)
- Ensuring creators are leveraging new product features
You’re not reacting. You’re steering. You’re commercially aware. You treat their growth like it’s partly yours.
A Week in Your Growth Engine
- Running structured business review sessions
- Executing and refining lifecycle playbooks
- Monitoring NRR, engagement signals, and health scores
- Identifying upsell opportunities naturally through strategy
- Sharing creator feedback with the product team
- Collaborating cross-functionally on retention initiatives
What We’re Looking For
- Experience in Customer Success, Account Management, or Coaching – ideally in SaaS or creator-economy platforms
- Deep understanding of monetisation strategy, offer creation, and digital product launches
- Comfort with revenue conversations – you can talk NRR, MRR, churn, and expansion
- Strong async communication skills (written and video)
- Ability to work US time zones (EST/PST overlap required)
- A genuine interest in the creator economy – coaching, courses, communities, memberships
- Organised, data-driven, and able to manage a portfolio of accounts proactively
Bonus Points If You Have:
- Built or launched your own digital product, course, or coaching offer
- Experience with app-based platforms or mobile-first SaaS
- Familiarity with tools like HubSpot, Notion, Loom, Slack
- A background in consulting, business coaching, or growth strategy
What You’ll Get
- Fully remote position with flexible working hours
- Competitive salary + performance bonuses
- Work with a mission-driven team that genuinely cares about creator success
- Access to cutting-edge AI product features before they launch
- Real ownership of your creator portfolio
- A culture built on transparency, growth, and results
- Annual team retreat
- Home office budget
- Professional development budget
Source ⇲
