Overview

Customer Service Specialist / CSR at Lago – a remote, full-time position in the E-commerce department based in Serbia.

At Lago, we offer more than just job opportunities—we provide a platform where elite global talent can thrive, grow, and make a local impact. As a contractor, you’ll gain access to high-quality clients who value your expertise, competitive pay, and a supportive team that prioritizes your success. We handle the logistics so you can focus on what you do best, ensuring seamless collaboration, timely payments, and professional growth opportunities. Join Lago and be part of a people-focused network that champions your skills and connects you with the right opportunities to excel.

Our mission is to connect top-tier global professionals with opportunities that recognize their expertise, value their contributions, and enable them to thrive.

Application Requirements

  • Share how many years of experience you have working as a Customer Service Representative
  • Describe what types of data you work with as a CSR
  • Share the tools and software you have used in your role
  • Describe what industries you have worked with
  • Indicate in which countries you have worked
  • Provide your expected start date
  • Share your salary expectation in USD
  • Provide a link to your 1–2 minute self-introduction video using any platform, highlighting your relevant experience, why you’re a strong fit, and what excites you about this role
  • Confirm your agreement to Lago’s Confidentiality and Non-Circumvention Agreement to proceed with the recruitment process

Hiring Process

  • Apply with your resume and a loom video to evaluate your English proficiency
  • Assessment Test (for some roles)
  • Focus Interview on your technical expertise
  • Top Grading interview focusing on your past job experience for your last 3 companies
  • Reference Check with 1-3 past work references
  • Offer letter and contract
  • Added to Vetted Talent Pool
  • Matched with a client and onboarded

Life at Lago

  • Remote Work, Real Opportunities: Find flexibility and success, no matter where you call home.
  • We Invest in Your Success: Lago prides ourselves on ensuring you have growth in your roles either by training, career advancements or that you are recognized for your incredible work.
  • You are Lago: You are not a number lost in a system! We are determined to ensure you feel that you are one with the team and company.

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