Overview
Our impact in one sentence:
To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.
What you’ll be doing
- Answer customers’ questions and resolve any issues that they may be facing;
- Identify problem areas and flag them to the concerned team;
- Ensure customer satisfaction, and work on collecting and tracking user feedback;
- Work closely with the product teams to resolve issues and share customer feedback;
What you need to succeed
- Previous experience providing support through live chats;
- Fluency in English;
- Strong technical and analytical skills;
- Ability to provide proactive and innovative solutions;
- Outstanding written and verbal skills;
- Ability to understand customer’s needs;
- Ability to work in teams;
- A customer‑centric, empathetic mindset with excellent listening skills;
- Ability to focus on what counts, creating simple solutions to deliver fast results;
- A passion for learning and desire for self‑improvement;
- Computer with an i5 or i7 processor, 16GB RAM, 256 GB SSD;
- Internet connection of at least 30 Mbps;
- Candidates must be based in Ukraine;
- Location eligibility: This role is open to candidates located in Ukraine in locations where we can legally hire/contract and where our hiring provider supports onboarding. Unfortunately, we’re unable to proceed with candidates based in restricted territories.
Diversity, Equity, and Inclusion
Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed‑Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.
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