Overview
Position : Customer Support Collections Analyst – Urgent Need
Location : San Diego, CA
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Devices Company
Job Category: Accounting/Finance
Level Of Experience: Entry Level or Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Shift – 7:30-4 or 8-4:30PM
Interviews – phone and/or video
Must Have:
- We are heavy on customer support, analytical thinking and good verbal and written skills to communicate complex issues.
- Must have some collections exp., good with Excel and local to San Diego area.
Job Description:
Essential Functions
- Primary responsibilities include monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer disputes related to non-payment; conduct payment negotiation. Escalates accounts as necessary.
- Works closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment.
- Ability to review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment.
- Ability to multi-task. Excellent analytical/reasoning skills Attention to detail.
- Good verbal/written communication skills. Ability to work both independently and part of a team.
Specific Duties, Activities, and Responsibilities
- Collect customer payments in accordance with payment due dates
- Identify issues attributing to account delinquency
- Perform reconciliations as necessary
- Review and monitor assigned accounts and all applicable collections reports
- Provide timely follow up on payment arrangements
- Maintain required level of documentation on collection efforts
- Escalate delinquent accounts as per the Escalation Protocol
- Complete all reports on delinquent accounts by the established deadlines
- Analytical thinking
- Ability to prioritize work in consideration of deadlines
- Intermediate excel skills
Source ⇲
