Overview
Job Title
Provides technical advice and assistance to assigned County offices through the planning, installation and use of networked computers on a Local Area Network or Wide Area Network. Installs and integrates automated systems with partner agencies.
Essential Duties and Responsibilities
- Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies.
- Provides technical expertise and support of complex critical hardware/software, networks, and countywide and departmental applications.
- Conducts research and development of new products to improve the countywide technology environment.
- Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance to the County Strategic IT Plan.
- Recommends technical solutions and documents policies and procedures.
- Works in conjunction with project managers on IT and departmental projects in accordance to the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines.
- Performs services including modification of user profiles, password changes and group policies.
- Evaluates performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation.
- Performs all other related duties involved in the operation of the IT Department as assigned or required.
Minimum Requirements
- Bachelor’s degree and/or equivalent experience.
- Three (3) years of computer troubleshooting experience.
- Two (2) years of supervisory experience in information technology preferred but not required as well as experience or training in systems analysis and design.
- Ability to work independently or as part of a team.
- Advanced oral/written communications skills as well as strong analytical and organization skills. Ability to solve problems accurately, completely, and quickly if necessary.
- Ability to coordinate various activities simultaneously, make decisions and work without direct supervision, participate in and/or manage multiple projects concurrently without loss of quality on any project.
- Demonstrated supervisory skills within an enterprise network organization.
- Driving may be required.
- Must have a valid and current driver license.
Physical Demands and Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to bend, carry, climb stairs, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twisting, use material handling equipment, be exposed to outside hot and cold temperatures, pull, push, reach, reach overhead, perform repetitive tasks, see color, sit, stand, talk, use his/her hands, drive a vehicle, walk, and work alone and with others.
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