Overview

Start Date: 25th June 2026
Location: remote from Continental Portugal

Languages: German– C2 level (required), English – B2 level (comfortable)
Contract: 6-month renewable
Schedule: Rotative shifts: Monday to Sunday – 08:00 and 19:00 (rotative shifts – possibility to extend late shift until 21:00 as per client agreement – didn’t happen since the line opened)

Days off: 2 days (rotative)

About the Company

We are Europe’s leading mobile point-of-sale (mPOS) company, revolutionizing the payment industry. In just 5 years, we’ve empowered small businesses and entrepreneurs by turning smartphones into secure, easy-to-use card readers. With no hidden fees, transparent pricing, and accessible onboarding, we’re changing the way people do business.

Operating in 31 countries, including Germany, the UK, and Brazil, we’re a truly global player with over 1,000 passionate employees worldwide.

What You’ll Be Doing

As a Customer Service Representative, you’ll be the frontline of our customer happiness. Your mission is to help our French-speaking merchants thrive by offering exceptional support and ensuring they can run their businesses smoothly.

Key Responsibilities:

  • Provide friendly and effective support to French-speaking customers via phone, email, live chat, and social media.

  • Assist with product inquiries, account setup, and troubleshooting to help merchants make the most of our payment solutions.

  • Collaborate with Sales, Marketing, and Tech teams to find the best solutions for customer requests.

  • Be proactive in improving customer experience, suggesting process improvements and contributing to a better service journey.

What You Bring to the Table

  • Previous customer support or contact centre experience (a big plus!).

  • You’re tech-savvy – using a smartphone or tablet is second nature to you.

  • Strong communication skills in German (C2) and comfortable in English (B2).

  • You’re a natural helper – patient, friendly, and solution-oriented.

  • You remain calm under pressure and stay organized, even on a busy day.

  • You’re curious, persistent, and ready to go the extra mile to find the right answer.

What’s in It for You?

  • Base Salary: €1,100/month x 14 months

  • Performance Bonus: up to €50/month

  • Meal Allowance: €7.63 net per working day

  • Career Development: Grow within a fast-paced, global tech company

  • Dynamic Work Environment: Diverse team, innovation-driven culture, and supportive colleagues

  • Relocation Support: We help with documentation and onboarding in Portugal

Ready to Join a Movement?

If you’re driven by helping others, passionate about tech, and eager to grow in a thriving international company—this is your moment.

Apply today and be part of the future of digital payments!

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