Overview
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being
Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
Client Relationship Management
Navigate organizational dynamics to anticipate challenges and proactively address risks.
Financial Accountability
~ Manage account‑level budgets and profitability; May lead direct reports or project teams depending on account scope.
10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
~ Proven ability to lead strategic accounts and manage senior client relationships.
~ Strong understanding of loyalty strategies, CRM platforms, and data‑driven engagement.
~ Experience managing budgets and driving growth within client portfolios.
~ Bachelor’s degree required; Ability to travel up to 20%, with peak periods up to 35%.
As a trusted partner, Kobie delivers market‑leading, end‑to‑end loyalty solutions designed to enable customer experiences for the world’s most successful brands. We celebrate and embrace diversity at Kobie!
We do not discriminate against any teammate or applicant because of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.
Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
Source ⇲
