Overview
Location: Barcelona Hybrid work: 3 days a week in the office Salary: Up to 60,000 per annum, plus bonus Ref: 8231BN
The Company
A well-established SaaS provider with global operations.
Main Duties
To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.
The Role
- Oversee the maintenance of both on‑site equipment and back‑office IT systems, including emergency fault response and planned maintenance.
- Liaise with and provide technical support to vendors, external service providers, and on‑site technical teams.
- Build and maintain strong client relationships and manage commercial and contract‑related enquiries.
- Understand contractual requirements and ensure operations remain fully compliant and meet performance targets.
- Manage operational budgets, Profit/Loss performance, and track spending against forecasts.
- Develop and execute strategic plans and support frameworks for new projects.
- Drive continuous improvement and operational efficiency initiatives for existing projects.
- Record and report KPI performance and provide team or individual training where required.
The Candidate
- Fluent in French and English to high business standard (written and spoken) — Essential.
- Experience in a similar operations management role within the IT or SaaS sector — Essential.
- Degree in IT, Engineering, or related technical field preferred.
- Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools.
- Previous experience in budget and P&L management.
- Excellent communication and negotiation skills.
The Salary
Up to 60,000 per annum.
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