Overview
Manager, Customer Support Unit
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. The Collections Division is responsible for managing the full life cycle of the Department of Finance’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Customer Support Unit is seeking an experienced and result-driven professional with debt collection and supervisory experience to serve as the Manager of the Customer Support Unit. This leadership position requires strong management skills, exceptional communication abilities, and a proven track record of fostering collaboration with staff, internal stakeholders, and external partners to achieve successful debt resolution outcomes. The Customer Support Unit Manager will oversee the Collections Division’s front-office operations and customer support functions, with a focus on enhancing revenue collection efforts, improving customer satisfaction, and reducing turnaround times for customer inquiries and issue resolution. The ideal candidate will be responsible for strengthening, stabilizing, and guiding the unit, while promoting operational excellence, accountability, and continuous improvement.
Source ⇲
