Overview
Account Manager – Mid Market USA Remote, US Sales & Business Development Full-time Associate About Zencity Zencity is a mission-driven company transforming the work of government through community voices. Our community input and insights platform leverages advanced NLP and machine learning to help local government organizations make data-driven decisions. If you are passionate about leveraging data and technology to solve real-world challenges and improve life in communities, your place is with us. Why This Role Matters The Core Account Manager owns the commercial relationship for Zencity’s midmarket and scale customer segments. With a larger book of business and shorter sales cycles than Enterprise, this role requires someone who can balance relationship depth with operational efficiency managing renewals, identifying quick-win expansions, and moving with speed across a diverse portfolio. What You Will Do Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change. Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts. Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential. Manage the full renewal process from early engagement through pricing, negotiation, and close. Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans. Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy. Align on save plays for at-risk accounts. Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence. Requirements What We Are Looking For Required 3-5 years in Account Management or Sales in a B2B SaaS environment with quota-carrying experience. High-volume portfolio management: Experience managing 50+ accounts with structured prioritization and time management. Understanding of how local government operates budget cycles, procurement basics, council dynamics. Commercial skills: Proven success in contract renewals, upselling, and cross-selling. Relationship building: You manage your pipeline with rigor clear next steps, accurate forecasts, and nothing falling through the cracks. Preferred GovTech, civic tech, or public sector sales experience. Experience with Salesforce and Planhat. Background in public administration, urban planning, or community engagement. Consistent quota attainment on net expansion. Clean pipeline with accurate forecasting. Effective partnership with CSMs driving joint outcomes. The travel requirement for this role is 25% We are accepting applicants working in Central or Mountain time zone. This role will cover Central/West US based accounts and need to overlap with NYC and Israeli based teams.
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