Overview
Valet Guest Services Manager
Parking Management Company of Charlotte, NC is hiring a full‑time Valet Guest Services Manager to manage valet operations and ensure exceptional customer service at our client sites.
This position offers a competitive salary of $60,000 per year, daily cash tips, bonus opportunities, participation in the DailyPay program, valet uniforms, and the opportunity to drive high‑quality vehicles.
Key Responsibilities
- Ensure associates provide the highest level of service to guests.
- Hire, train, discipline, and terminate employees as needed.
- Maintain compliance with onboarding tasks, training, and certification.
- Arrange booking, scheduling, and billing of private events and track revenue, payroll, and claims.
- Oversee key handling to ensure vehicles are parked and retrieved with care.
- Conduct weekly reviews of associate timecards, claimed tips, and car counts.
- Enforce policies and procedures and be on call for any issues.
Qualifications
- High school diploma or equivalent.
- Valid driver’s license.
- Reliable transportation with an acceptable driving record (no more than 3 moving violations within a 3 years period).
- Ability to pass a background check upon hire.
- Ability to drive a manual automobile.
- Proficiency with Windows and Microsoft Office products.
- Excellent customer service skills.
- Leadership skills.
Preferred Experience and Skills
Experience in management or leadership within a customer service or hospitality environment. Strong verbal and written communication, self‑motivation, ability to multitask and manage time effectively, strong problem‑solving and critical thinking abilities, and the ability to work both independently and as part of a team.
#J-18808-Ljbffr
Source ⇲
