Overview
Overview
Join our team at Mid-South Ice House, where we are dedicated to providing exceptional service to our customers. In this position, you will play a critical role in ensuring a positive experience for all visitors, maintaining our high standards of customer satisfaction.
Key Responsibilities
- Assist customers in a friendly and professional manner, addressing inquiries and resolving issues.
- Manage transactions accurately and efficiently, handling cash and processing payments.
- Maintain a clean and organised environment, ensuring the facility is welcoming for guests.
- Collaborate with team members to ensure smooth operations and excellent service delivery.
- Gather customer feedback to help improve services and address any concerns.
Requirements
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including evenings and weekends.
- Excellent problem-solving skills and a positive attitude.
- Basic computer skills and familiarity with point-of-sale systems.
Nice to have
- Experience in the hospitality or entertainment industry.
- Knowledge of ice skating or related activities.
- Fluency in additional languages.
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