Overview

  • Salary Range: $16.04–$22.00/hour (varies by location; CA, CO, NY, WA: $18.00–$24.00/hour)
  • Job ID: JR103864
  • Company: Copart Inc

    • Join a Global Leader in Online Vehicle Auctions

    Copart Inc is a technology-driven company and the premier online vehicle auction platform worldwide. With over 200 facilities and a buyer network spanning 190+ countries, Copart connects sellers and buyers through patented virtual bidding technology. As a Remote Customer Service Representative (CSR), you’ll be the first point of contact for customers, helping resolve inquiries and facilitating vehicle releases from body shops, residences, and other locations.

    This is a high-volume, fast-paced role that requires professionalism, empathy, and strong problem-solving skills. You’ll be part of a remote team that supports Copart’s mission to deliver unmatched customer experiences through innovation, process excellence, and people-first service.

    Key Responsibilities

    • Handle inbound and outbound calls with professionalism and courtesy
    • Assist customers in releasing vehicles from third-party locations
    • Provide support via phone, and potentially expand to chat and email channels
    • Use company resources to resolve issues and offer tailored solutions
    • Maintain accurate documentation of customer interactions
    • Meet performance metrics related to call quality, resolution time, and professionalism
    • Collaborate with internal teams to ensure seamless customer support
    • Perform general office support duties as assigned

    Required Skills & Experience

    • Minimum 1 year of office support or customer service experience (preferred)
    • High school diploma or equivalent
    • Strong verbal and written communication skills
    • Typing speed of at least 45 WPM
    • Proficiency in Microsoft Office Suite and general computer navigation
    • Attention to detail and ability to multitask in a fast-paced environment
    • Professional demeanor and appearance
    • Bilingual skills are a plus
    • Willingness to work occasional overtime

    Benefits Summary

    Copart offers a competitive benefits package to eligible employees, including:

    • Medical, dental, and vision insurance
    • 401(k) retirement plan with company match
    • Employee Stock Purchase Plan (ESPP) for those working 20+ hours/week for 5 months

    Copart is committed to fostering a diverse and inclusive workplace. The company values collaboration, innovation, and respect, and strives to create an environment where every employee feels appreciated and empowered to grow. Copart is an E-Verify Program Participant, ensuring compliance with U.S. employment eligibility requirements.

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