Overview
GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This fully remote role focuses on onboarding, provisioning, and high-quality user support for cloud data platforms.
You will triage tickets, guide users through self-service onboarding, and ensure NDS privileges for fast-track users. Work involves coordinating with Databricks SMEs, maintaining intake workflows, and delivering timely updates in line with SLAs, while documenting processes
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