Overview
GovCIO is looking for a Customer Support Analyst to support Veterans Affairs Data Modernization initiatives fully remotely from the United States. The ideal candidate will ensure smooth user experiences, manage incoming tickets, and guide users through the self-service intake process.
Responsibilities include documenting and maintaining workflows, troubleshooting, and providing timely updates. Candidates should have a Bachelor’s degree in IT or a related field with extensive experience in customer service and problem-solving.
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