Overview

  • Compensation: USD 5,000 – USD 10,000 – monthly

    • Company Description

    Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

    We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region’s expertise and contribute to the country’s energy sector growth.

    Job Description

    We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.

    Responsibilities

    • Manage and lead a team of remote customer support representatives
    • Develop and implement customer service policies and procedures
    • Monitor team performance and provide coaching and feedback
    • Handle escalated customer inquiries and issues
    • Analyze customer feedback and implement improvements to enhance customer satisfaction
    • Collaborate with other departments to ensure a seamless customer experience
    • Manage debt collections and overdue payments for delinquent customers

    Requirements

    • Proven experience in a customer support management role
    • Excellent communication and leadership skills
    • Strong problem‑solving abilities
    • Ability to work effectively in a remote team environment
    • Experience with customer support software and tools
    • Bachelor’s degree in Business Administration or related field (preferred)

    Benefits

    • Competitive salary
    • Remote work flexibility
    • Health and wellness benefits
    • Professional development opportunities

    Additional Information

    Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.

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