Overview
A leading customer experience company in West Virginia is seeking a Senior Manager – Operations to oversee the daily management of supervisors charged with achieving client deliverables. The ideal candidate will have at least five years of operations leadership experience, preferably in a call center environment, and strong communication and organizational skills. Key responsibilities include monitoring performance, interacting with clients, and participating in the selection of new associates. This role emphasizes a people-first approach and quality oversight of a dynamic team.
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