Overview
Job Title: Travel Operations Coordinator / Administrator
JOB TYPE:
Full-Time
JOB LOCATION:
Remote in Washington, DC.
JOB SUMMARY:
Genesis Consulting is seeking an experienced, forward-thinking Travel Operations Coordinator / Administrator with a passion for growth and business transformation. The Travel Operations Coordinator / Administrator will support day-to-day travel program operations for the client’s automated, web-based Travel Management System (TMS). This role provides hands-on assistance to travelers, ensures accurate system data management, supports reimbursement processing, and helps maintain compliance with established travel policies.
The Coordinator serves as a frontline resource for booking assistance, expense report support, and issue resolution, working closely with the Travel Program Manager, travel claim audit services, and the customer support desk to ensure a seamless end-to-end travel experience.
DUTIES AND RESPONSIBILITIES:
This role ensures that travelers receive timely, accurate, and policy-compliant support while contributing to the effective operation of the Board’s integrated Travel Management System and reimbursement processes. Duties and Responsibilities include but may not be limited to:
· Traveler Booking & Pre-Travel Support: Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.
· Expense & Reimbursement Assistance: Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.
· System & Profile Administration: Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.
· Policy Monitoring & Escalation: Monitor compliance with travel policies, identify exceptions, and escalate non-adherence as required.
· Operational Coordination: Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.
MINIMUM QUALIFICATIONS/EXPERIENCE:
· Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.G., Concur or similar platforms).
· Experience supporting travelers with reservations, expense reporting, and issue resolution.
· Familiarity with travel policy compliance and exception management.
· Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
· Excellent customer service and communication skills.
· Experience in a corporate or government travel environment preferred.
Preferred Competencies:
· Proficiency in web-based travel management systems and integrated financial platforms.
· Strong problem-solving and troubleshooting abilities.
· Ability to work collaboratively across operational and financial teams.
· Customer-focused approach with a commitment to service excellence.
MINIMUM EDUCATION:
· Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.
REQUIRED CERTIFICATIONS:
· SAP Concur or Travel certifications preferred.
OTHER:
· U.S. Citizenship is required.
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