Overview
We are always looking to add to our talented team of knowledgeable experts to help us design, develop, manufacture, sell and support our portfolio of high quality products and services.
ESI is an equal opportunity employer. Please no recruiters!
Why Work With ESI
Vacation
Year 1 of ESI Employment – 2 weeks of vacation
Year 5 of ESI Employment – 3 weeks of vacation
Year 10 of ESI Employment – 4 weeks of vacation
Year 10+ of ESI Employment – Additional weeks of vacation per every 5 years of employment
Matched 401K Plan
Many mutual funds currently available
Employees can contribute up to 90% of their salary with an ESI match of 25 cents on the dollar (up to 6%)
We encourage employee growth through employee and family education (Education Assistance Program)
ESI will reimburse employees for education expenses (based on academic performance) relating to the employee’s position or toward a degree plan
We enjoy fit, friendly and fun work and life styles (Excellent Benefits)
Medical, Dental, and Vision benefits for employees and their family members
Great well-being program for employees to earn gift cards for participating in a life balance program.
We practice Success with Significance (Community Volunteering)
ESI participates in various charitable programs throughout the year.
Employees receive time off each year for volunteering with a charity of their choice.
ESI is on the search for an energetic, creative and diligent individual as the Product Owner and Champion of our eSIP Evolution and Titan pbx series products. The eSIP product line has been an exciting addition to ESI’s product portfolio. It has many more successes to come. Are you the person to join our team, working with all departments of the company and our partners, to push ESI eSIP even higher? If so, we want to hear from you.
Product Owner and Champion
Key Responsibilities
Manage, apply and deploy fixes and new features in the product
Work closely with various departments, primarily
Engineering – prioritize issues and features, drive platform stability, coordinate software and hardware releases
Inside Sales & External Partners – communicate via webinars, documentation, and video recordings regarding new features and important improvements
Internal Support – same objectives as sales with the addition of troubleshooting and best practices support
Report to Senior Management on product health and provide guidance on where we go next
Leadership! – you are the leader and, using the resources around you, push us further
Desired Skills/Experience
Proven experience deploying highly visible products with multiple integration points
Analytical approach to problem solving with a focus on efficient and timely solutions
Experience negotiating technical scope and dependencies
Ability to clearly articulate product requirements and prioritize enhancement requests
Knowledge of Asterisk-based PBX, API, and UC Communications strongly preferred
Experience with Mobile App development (Android and iOS) a huge plus
Experience in project management methodologies (i.e., Agile) and tools (i.e., JIRA) preferred.
Excellent verbal and written communication skills
National Accounts Sales Representative
Plano, TX
Responsibilities
Provide a professional and comprehensive presentation of ESI’s portfolio of products
Understand the business requirements of prospective customers and develop a solution that fits those needs
Build and maintain a sales funnel of prospective national accounts within a CRM solution
Generate a sales funnel leveraging existing resellers accounts as well as self‑sourced and referrals
Strategic and aggressive cold calling with the goal of having a deep sales funnel at all times
The National Accounts Rep is expected to hit quota every quarter
Excellence in customer service and building strategic customer relationships
Facilitate inter‑departmental communication to ensure happy customers, successful deployments, and resolve customer issues as needed
Ability to quickly gain an understanding of industry and products through company offered training programs
Must be able to aggressively and successfully prospect through all social media outlets
Average 75 cold calls per day
Skills & Requirements
Must have a minimum of 5 years’ worth of telecom experience, selling Cloud/VoIP services
A high‑energy, proactive, dynamic personality with a sense of urgency, and a strong work ethic
Demonstrated success as top sales performer/hunter, consistently meeting or exceeding sales targets
Proven ability to develop business relationships with “C” level or business owner decision makers
Demonstrate the ability to source, generate, and acquire new sales opportunities
Excellent communication, presentation, closing and negotiation skills is a must
Enjoy working in a fast‑paced, high energy sales environment
Ability to learn complex technical products and solutions and identify how these products and services align with a customer’s needs
Must be knowledgeable of MS Office (Excel, Outlook, Word, PowerPoint)
Business Development Representative (Telemarketer)
Description
Ability to quickly gain an understanding of industry and products through company offered training programs
Become an expert on the ESI product line and be able to translate that knowledge to the customer through application identification and feature/benefit analysis
Successfully representing ESI and presenting product differentiators over the phone
Understand the business requirements of prospective prospects and adjust your pitch accordingly
Must be able to follow scripts and deal with objections in a persuasive yet professional manner
Must be able to show the customer potential ROI savings
Make outbound calls for a minimum of 6 hours per day
Make 70 to 90 outbound calls a day with the intention of qualifying the lead (prospect) and scheduling a demo
Generate a sales funnel leveraging marketing generated leads as well as self‑sourced
Work with existing partners to ensure qualified opportunities are worked to completion
Must track all sales activities through internal CRM
Achieve sales objectives – consistently hit quota
Create/enter error‑free quotes and orders
Facilitate interdepartmental communications to resolve issues as needed
Understand and be able to use all internal software tools such as Word, Excel, Slack, Odoo, etc.
Must be extremely organized and work well under pressure
Maintain technical knowledge by attending educational sessions and reviewing product/services documentation
Physical Requirements
Good command of the English language
Ability to utilize a telephone and computer
Capable of being on the phone 6 plus hours a day
Successful Candidates must have the following characteristics
Minimum high school diploma – degree preferred
2 years outbound sales experience required
Excellent outbound calling skills – ability to consistently drive and control the call
Excellent communication, presentation, and negotiation skills
Ability to handle and overcome objections
Ability to work well individually and/or in a team environment
Self‑motivated
Goal‑oriented/driven
Work well in a fast‑paced environment
Enthusiastic, positive, upbeat personality
Persuasive and persistent
Outstanding work ethic
Solution‑oriented
The desire to learn, grow and develop personally and professionally
Good written and verbal skills
Working knowledge of business computer software
Technical Support Representative
Role Summary
We are looking for a candidate to join our Cloud technical support team!
Key Responsibilities
Provide high‑quality assistance to ESI Consumers and Partners contacting Tech Support who require assistance with ESI products, promoting customer satisfaction with ESI products and services.
Answer inbound calls and assist them with operational questions, system programming, as well as troubleshooting failures on ESI equipment.
Remotely upload software to systems and programs, if necessary.
Escalate potential problem sites to management as required for resolution.
Report ESI product problems to Product Assurance promptly and follow established Policies and Procedures.
Log all daily calls received into the CRM database (HubSpot).
Any other duties that may be prescribed by management from time to time.
Required Skills & Qualifications
2 years of experience supporting VoIP technologies
1 year of experience working with data networks
Experience working with high‑touch, high‑value customer accounts
If you’re ready to take your career to the next level and make a real impact supporting customer businesses, ESI offers the opportunity to work with cutting‑edge technology, a supportive team, and a company committed to your success.
Product Manager – Cloud PBX
Responsibilities
Conduct market research, competitive analysis and consumer/enterprise customer discovery to identify unmet needs, use‑cases and product differentiators.
Translate business and customer needs into clear product requirements, user stories and functional/technical specifications; prioritize the backlog.
Lead cross‑functional workstreams to deliver new features, enhancements and go‑to‑market launches.
Define and participate in go‑to‑market strategies – Write technical documentation, advise on marketing documentation, perform training, define pricing,
Manage the full product lifecycle — from ideation through launch, adoption, growth and eventual sun‑setting.
Monitor product performance and success metrics (e.g., adoption, usage, revenue) and iterate accordingly.
Serve as the voice of the customer internally; partner with customer success and sales to capture feedback, identify churn risk and surface improvement opportunities.
Build strong partner and ecosystem relationships (e.g., integrations, third‑party vendors) to drive scale.
Evangelize the product — internally and externally — by delivering demos, training sessions, and webinars.
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