Overview
Key Responsibilities
- Provide end-to-end technical support for residential and C&I energy storage systems in Portugal, covering pre-sales solution design and post-sales technical support.
- Work closely with sales teams, distributors, and installers to understand customer requirements, develop ESS system solutions, and support technical discussions throughout the sales process.
- Prepare and review technical documentation, including system layouts, single-line diagrams (SLD), BOMs, and basic technical calculations.
- Support system installation, commissioning, troubleshooting, and technical issue resolution through remote and on-site support when required.
- Ensure system designs and technical support activities comply with Portuguese and European electrical standards, grid connection requirements, and industry best practices.
- Act as the technical interface between customers, installers, distributors, and internal product, R&D, and service teams.
- Deliver technical training and product presentations to customers, distributors, and installation partners.
Requirements
- 3+ years of experience in technical support, pre-sales engineering, application engineering, or system engineering within solar PV, ESS, inverter, or power electronics industries.
- Familiarity with residential and C&I solar-plus-storage systems and European grid connection requirements.
- Ability to read and prepare single-line diagrams, system layouts, and technical documentation.
- Strong analytical, troubleshooting, and customer-facing communication skills.
- Experience working with distributors, installers, and cross-functional international teams.
- Fluent in Portuguese and English, both written and spoken.
- Willingness to travel within Portugal as required.
Source ⇲
