Overview

We’re looking to expand our Technical Support team to work remotely from Spain and provide first-technical level support for our French-speaking customers. This role requires fluent French language skills.

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.
Your Responsibilities

  • You will manage the ongoing technical relationship with your assigned customers once the Implementation is finished, focusing on KPIs like retention and customer satisfaction.
  • You are able to handle escalated support cases from the Customer Support team that require closer attention either in relation to client engagement or technical understanding.
  • If necessary, you will be responsible for describing and escalating bugs through the appropriate internal channels (e.g. Jira).
  • You collaborate closely with your colleagues in the wider Customer Organisation including Customer Success, Customer Support, Sales, etc.
  • You are very familiar with our processes and support the rest of the Global Technical Service team in their efforts to constantly develop and improve these internally and externally you work on individual projects and documentation to be used internally and externally.

Your Profile

  • BA/BS degree (optional).
  • Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce, or IT.
  • Experience in technical account management, increasing customer satisfaction, and reducing customer churn through technical solutions.
  • You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach.
  • You can quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself.
  • Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce).
  • You can find your way around Excel if necessary, especially when it comes to large data sets.
  • You have experience working in an international team.
  • You speak English & French.
  • You are open to new ideas and approaches, you have excellent oral and written communication skills.
  • You can work independently and are comfortable working remotely.

Nice to Have

  • You have basic MySQL skills and can write/update queries.
  • You have an understanding of HTML, CSS, and JavaScript and can troubleshoot browser errors.
  • You have previous experience using APIs.
  • You have worked with and can navigate Postman.
  • You have a basic understanding of location management on networks such as Google and Facebook.

Diversity, Equity, Inclusion & Belonging

At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re over 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded and assume positive intent in everything we do. We don’t judge, and we don’t exclude.

Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. xqbhyrx We don’t just think inclusion makes us stronger, we KNOW it.

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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

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