Overview
Vesta Customer Support Manager – Motorola Solutions | Remote (Austin, TX)
Job Summary
Motorola Solutions is seeking a Vesta Customer Support Manager (CSM) to oversee day-to-day management of Vesta 911 call handling customer service contracts and relationships . This full-time, remote role offers $80,000–$90,000/year plus comprehensive benefits.
The successful candidate will ensure contractual obligations are met, manage escalations, coordinate technical resources, and build trusted customer relationships within the public safety sector.
Key Job Details
Job Title: Vesta Customer Support Manager
Employer: Motorola Solutions
Location: Remote (Austin, TX-based)
Pay: $80,000–$90,000 per year (based on experience, skills, and internal equity)
Job Type: Full-Time
Contract Type: Permanent
Travel Requirements: 10–25%
Relocation Provided: None
Position Type: Experienced
Referral Payment Plan: Yes
About Motorola Solutions
Motorola Solutions builds and connects technologies to help protect people, property, and places. Its Global Services Command Central Software Deployment and Support Services Organization delivers solutions to the public safety sector, including 9-1-1 call handling, computer-aided dispatch, records management, jail management, and mobile data computing.
The company fosters a people‑first, community‑focused culture, empowering employees to deliver on the promise of a safer world.
Key Responsibilities
Manage execution of service agreements and customer service contracts
Collaborate with Sales, Product, Engineering, Deployment, and CMSO Support teams
Deploy field resources and reduce time to resolution
Handle escalation management and ensure best practices in customer environments
Deliver consistent service levels and exceed customer expectations
Facilitate lifecycle management of upgrades, technical bulletins, and system changes
Report on technical performance and service requests
Explain technical problems and solutions to stakeholders and customers
Coordinate account teams and technical resources effectively
Build trusted, value‑added customer relationships
Manage escalated situations with leadership and customer knowledge
Candidate Requirements
Required
High school diploma, Bachelor’s degree, OR 3+ years of experience in Technical Customer Support, 911 Centers, or Public Safety
Ability to obtain background clearance (CJIS Security Policy compliance)
Legal authorization to work in the U.S. indefinitely (no sponsorship available)
Preferred
3+ years in customer service/support environments
Understanding of Motorola Solutions products (especially VESTA 9‑1‑1)
Knowledge of ServiceNow ticketing tools and Google Suite
Familiarity with call center and network operations center procedures
Strong ownership, follow‑through, and customer focus
Exceptional interpersonal, organizational, and communication skills
Ability to work independently, adapt, and make decisions under pressure
Benefits
Competitive pay: $80,000–$90,000/year
Incentive bonus plans
Medical, dental, and vision insurance (day one coverage)
401(k) with company match
Employee stock purchase plan
Paid parental and family leave
Generous paid time off and 10 paid holidays
Additional wellbeing programs (Gallagher Thrive, Talkspace, fitness workshops)
Equal Opportunity
Motorola Solutions is an Equal Opportunity Employer . All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
The company is committed to inclusion, accessibility, and providing accommodations for candidates with disabilities.
Application Process
How to Apply:
Submit your application via Motorola Solutions’ careers portal.
Highlight your customer support experience, technical knowledge, and familiarity with public safety systems.
Shortlisted candidates will be contacted for interview.
CLICK HERE TO APPLY
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