Overview
Website Solutions Clients Support (German)
Location: Lisbon, Portugal
Language Requirements: Native or C1 German & B2 English
Training Start Dates:20/Nov/25
Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, multicultural environment? Join us in Lisbon as a Customer Service Specialist for a Website Solutions project!
What You’ll Do:
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Provide exceptional support to customers via various channels, ensuring a seamless and positive experience.
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Troubleshoot technical issues related to website solutions and deliver effective solutions.
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Act as a trusted advisor, guiding users through their queries and enhancing their satisfaction.
-
Collaborate with internal teams to escalate and resolve complex cases efficiently.
What We’re Looking For:
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Experience: At least 6 months in customer service, tech support, or a similar role (mandatory).
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Languages: Fluency in German (C1) and English (B2).
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A proactive problem-solver with excellent communication and interpersonal skills.
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Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off.
What We Offer:
Competitive Compensation
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Base Salary: 1100 EUR gross/month (14 months), 15 400 EUR gross/year
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Performance Bonus: Up to 180 EUR /month (12 months), 2 160 EUR gross/year
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Meal Allowance: 7.23 EUR /day (net), 1908,72 EUR gross/year
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Transport Allowance: 20 EUR /month, 240 EUR gross/year
17 548,72 EUR gross/year plus a performance bonus of 2 160 EUR gross/year
Benefits
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Health insurance from Day 1 (free after 6 months of employment).
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Opportunity to grow within a leading global organization.
️ Relocation Support (if applicable)
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Airfare Reimbursement: Up to 400 EUR (Economy class) at the end of your 6th month.
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Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip, all utilities included).
Career Development
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Comprehensive training program to set you up for success.
-
Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.
Selection Process:
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Application Submission
-
Profile Validation
-
Initial Phone Call
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Online Assessment
-
First Interview
-
Client Interview (if applicable)
-
Job Offer
-
Welcome to the Team!
Why Join Us in Lisbon?
Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.
Apply now to kickstart your career in 2025!
Website Solutions Clients Support (French)
Location: Lisbon, Portugal
Language Requirements: Native or C1 French & B2 English
Training Start Dates: January 8, 2025 & January 29, 2025
Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, multicultural environment? Join us in Lisbon as a Customer Service Specialist for a Website Solutions project!
What You’ll Do:
-
Provide exceptional support to customers via various channels, ensuring a seamless and positive experience.
-
Troubleshoot technical issues related to website solutions and deliver effective solutions.
-
Act as a trusted advisor, guiding users through their queries and enhancing their satisfaction.
-
Collaborate with internal teams to escalate and resolve complex cases efficiently.
What We’re Looking For:
-
Experience: At least 6 months in customer service, tech support, or a similar role (mandatory).
-
Languages: Fluency in French (C1) and English (B2).
-
A proactive problem-solver with excellent communication and interpersonal skills.
-
Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off.
What We Offer:
Competitive Compensation
-
Base Salary: 890 EUR gross/month (14 months), 12 460 EUR gross/year
-
Performance Bonus: Up to 90 EUR /month (12 months), 1 080 EUR gross/year
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Meal Allowance: 7.23 EUR /day (net), 1908,72 EUR gross/year
-
Transport Allowance: 20 EUR /month, 240 EUR gross/year
14 608,72 EUR gross/year plus a performance bonus 1 080 EUR gross/year
Benefits
-
Health insurance from Day 1 (free after 6 months of employment).
-
Opportunity to grow within a leading global organization.
️ Relocation Support (if applicable)
-
Airfare Reimbursement: Up to 400 EUR (Economy class) at the end of your 6th month.
-
Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip, all utilities included).
Career Development
-
Comprehensive training program to set you up for success.
-
Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.
Selection Process:
-
Application Submission
-
Profile Validation
-
Initial Phone Call
-
Online Assessment
-
First Interview
-
Client Interview (if applicable)
-
Job Offer
-
Welcome to the Team!
Why Join Us in Lisbon?
Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.
Apply now to kickstart your career in 2025!
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